FAQ

Q: Does Tri-State Trains attend train shows?

Yes, we do!  Every year, we attend the York Train Meet in April and October and the Allentown Train Meet in February and November.  At York, we are located in the Orange Hall in Both JJ10 next to the LCCA and Gryzboski's.

 

Q: Does Tri-State Trains accept returns?

For new items, a return will be accepted so long as the item is in the same condition as when we shipped the item.  For example, if the item was factory sealed and the seal is broken, then we will not accept the return as now the item has diminished in value.  If a return is accepted, the customer will also have the refund amount reduced by the amount of shipping both ways.

All of our used items are fully tested before being listed for sale, and we do our best to take detailed photographs and write accurate, thorough descriptions.  We will not accept returns under any circumstances on used items.  Thank you for your understanding on this matter.

 

Q: What carrier does Tri-State Trains utilize for shipping?

We utilize all three major carriers - USPS, UPS and FedEx - depending upon the size, weight, and destination in an effort to keep shipping costs as low as we can.  Generally, for orders under 4 pounds, we utilize USPS.  For large items and over long distances, we generally utilize UPS or FedEx. If you want your order to be shipped with a specific carrier, please email us before or shortly after placing the order, and we will do our best to accommodate your request.

 

Q: What is the typical handling time?

We strive to ship within one business day of receiving your order.  Your item(s) will ship from one of our locations in CA, PA or NJ.